Masters of Business Administration with Global Management specialization (MBA/GM). He’s also a Telecommunications Engineer and an Electronics Engineer. He’s taken many IT and business courses, some related to leadership and management. Worked as supervisor, coordinator, leader, and manager in diverse IT areas such as projects, planning, help desk, administration, training, and finances; mainly on telecommunications, computing networks, and customer services industries. Currently works as general manager with a focus on sales and oversees the customer service department. Héctor M Curiel shares experience blogging at its company and on <a href="http://businerdss.blogspot.com">http://businerdss.blogspot.com</a>. He is also a collaborator at Managers Magazine (Spain) and has written for some other periodicals both printed and online. Among other groups, he’s also a member of the Microsoft Learning IT Manager Advisory Council; and has delivered business and leadership-related presentations to organizations such as <strong>Dale Carnegie Business Group</strong>, <strong>Vancouver Technology UG</strong> and <strong>.NET User Group of British Columbia</strong>.

<span aria-hidden="true">Professional in computer technology; creative, analytical and with problem solving skills, excellent abilities to work with people of all ages, independently and in groups, open-minded and flexible. I enjoy the most working with Databases and software for BI .</span>

<span aria-hidden="true">Information Security architect, speaker, author and trainer with more than 16 years of experience in architecting, solutioning, implementing and monitoring security systems. Although Delaram is an MBA; she also holds many industry certifications including: GIAC Web App Pen Tester (GWAPT),Certified Ethical Hacker (CEH), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), SABSA Chartered Architect, Certified Information Security Manager (CISM), ISO 27001 Certified Lead Auditor, Comptia Security+ Certified and other Cisco and Microsoft certifications. Throughout her consulting career since 2010, and by starting her own incorporation “InfoSec Assured” in 2013, she helped numerous government, public and private clients by providing penetration tests, secure architecture, security roadmaps and security solutions implementation. Her clients include: BC Hydro, MDA Space Technologies, Accenture, Ritchie Brothers, Aritzia, BC Assessment, YVR airport, many credit unions including Vancity, Central 1, British Columbia and Ontario Ministry of Health, etc. Specialties: Penetration test, vulnerability assessments, risk assessments, IT Security planning, security gap analysis, compliance (NERC, SOC 2/3, CIS, ISO 27001 & PCI), security systems architecture and implementation and security incident response.</span>

Managing the Active Directory. Providing strategic leadership in the creation and support of an overall technology infrastructure plan. Overseeing the design, development and implementation of organizational systems, software applications, and IT support and infrastructure systems. Creating and executing a best-in-class mobile technology plan. Directing and managing IT plans, schedules, policies and programs for the organization’s data processing, network communications, business operations, computer services and management information systems etc., according to established goals and objectives. Identifying emerging information technologies to be analyzed, assimilated and integrated across all IT divisions. Leading the development and execution of cyber security strategies for the companies. etc. Liaising with external Technology partners and suppliers.

Planning Contact Centre projects in collaboration with Project Managers. Working with the Owners to establish service offering to brokers. Improving voice and Contact Centre networks by establishing best practices and integrations, meeting industry standards, etc. Communicating with executives and representing us with suppliers and manufacturers in sensitive cases and negotiations. Overseeing systems by troubleshooting and repairing faults; testing data backup procedures; updating documentation and business continuity and IT recovery processes. Ensuring compliance with security standards and baselines for all systems and technologies. Overseeing the documentation of telephony and Contact Centre systems by recording configuration and programming diagrams. Conducting employee evaluations and managing annual adjustments based on performance and budgets. Ensure knowledge development of the team according to organizational needs. Participating in management team reviews and employee engagement plans. Working with external suppliers to deliver projects and services. Ensuring that staff knowledge and expertise match the mandates and objectives by participating in staff training and development opportunities. Promoting a proactive image of the department and organization by accepting the responsibility for responding to new and different requests; by exploring opportunities to value professional achievements.

<span aria-hidden="true">A distinctive thinker, who transformed his passion for technology into a way of life. Experienced and knowledgeable working in different cultural environments, successfully designed and implemented projects in both developed and emerging markets. </span> <span aria-hidden="true">A passionate international project manager, with a strong blend of business and technical skills, who worked with a wide range of stakeholders and travelled between two continents to build a global mindset within the comparative socio-economic environments of North and South America. </span> <span aria-hidden="true">Firm believer in the fact that getting the job done should not be only a mean to achieve personal success, but also a drive towards making our world a better place.  </span> <span aria-hidden="true">Fluent in English and Spanish.</span>