IT is a business tool, but it’s a multi-prong device very difficult to manage.
We always refer to its rapid changes as NEW technologies.
But, say, for example, in terms of communication between biz partners, do you understand and accept the generational changes?
Older staff might be used to email as their main channel (asynchronous comms). However, younger staff prefer TXT, WhatsApp, and Social Media messaging systems (synchronous comms).
Do you have:
+ a policy in place that determines what your biz allows?
+ and ways to manage such communications, or that integrate all these in a searchable repository?
+ and trained staff that know the differences and when and why to use each?
Several diverse systems might create havoc, instead of adding to business flow and productivity.